North Shore Center for the Performing Arts in Skokie
9501 Skokie Boulevard
Skokie, IL 60077
Administrative Office: 847-679-9501
Box Office: 847-673-6300
General Inquiries: customerservice@northshorecenter(dot)org

Facility Contacts

Michael Pauken Executive Director mpauken@northshorecenter(dot)org
Carolyn Adams Office Manager cadams@northshorecenter(dot)org
Joseph Alaimo Director of Marketing & Communications jalaimo@northshorecenter(dot)org
Christopher J. Fitzgerald
Manager of Facility Operations cfitzgerald@northshorecenter(dot)org
Craig Fredrick Box Office Manager cfredrick@northshorecenter(dot)org
Quincy F. Greaves Concessions Manager/Operations Assistant qgreaves@northshorecenter(dot)org
Merrill Miller Manager of Concerts/Marketing Assistant mmiller@northshorecenter(dot)org
Jake Reich Technical Director jreich@northshorecenter(dot)org
Steph Shryock Business Manager sshryock@northshorecenter(dot)org
Anna Zbilut Assistant Box Office Manager azbilut@northshorecenter(dot)org
Tracy Fernandez Fernandez Design

Michael Pauken
Executive Director
Mr. Pauken joined the North Shore Center for the Performing Arts in Skokie in 2002. During his time at the Center, Michael brought the out-sourced concessions operation in-house, merged programming from the former Centre East into the operations of the Center adding marketing and programming departments, and administered the revitalization of the North Shore Center for the Performing Arts Foundation. He has overseen more than $4 million in capital improvement projects at the Center in the past 20 years. Prior to working at the North Shore Center, Michael managed numerous theatrical productions including the long-running Forever Plaid in Chicago, Milwaukee and Seattle. Other Chicago management credits include Joseph and the Amazing Technicolor Dreamcoat, Fully Committed, and ART at the Royal George Theatre, and The Bomb-itty of Errors at both Chicago Shakespeare Theatre on Navy Pier and at the Royal George Theatre. Michael also booked and managed the popular Sing-a-Long Sound of Music in Chicago and throughout the Midwest. He spent five years with the League of Chicago Theatres in various capacities including interim Executive Director and Director of Marketing and worked for Hubbard Street Dance Chicago as its Director of Marketing. Michael has served on the board and executive committee of Chicago’s North Shore Convention and Visitor’s Bureau since 2002, and was chairman of that organization from 2004 to 2006 and again in 2016-2017. He is a member and past-president of the Kiwanis Club of Skokie Valley and is active in the Skokie Chamber of Commerce.

Carolyn Adams
Office Manager
Ms. Adams has been with the North Shore Center for the Performing Arts in Skokie since August 1997. Carolyn assists the executive director in the day-to-day operations of the building as well as working with the various entities residing in the building. She is a member of the Niles North Fine Arts Parents and Patrons and most recently served on their board for 9 years. She enjoys spending time with her daughter.

Joseph Alaimo
Director of Marketing & Communications
Mr. Alaimo joined the North Shore Center for the Performing Arts in Skokie in August 2002 and has held many positions within his employment at the Center. Joe earned his Bachelor of Arts in English & Theatre from Northeastern Illinois University. Before joining the Center he spent a year serving as Literary/Marketing intern for Milwaukee Repertory Theater. Since Mr. Alaimo’s appointment to full-time employment in August 2003, his position has taken on a variety of duties including the coordination of event details, working closely with rental clients for their marketing needs, internal and external communications via website, marquee and other advertising outlets, and implementing the concessions operation of the facility. As the Director of Marketing & Communications, Joe is responsible for the overall marketing of the facility including the Feature Series and additional programming at the Center. When not at the North Shore Center, Joe enjoys spending time with family & friends, seeking out new and exciting activities and hidden gems around the city and suburbs. He is happiest in a full house experiencing live theater or at home with a colorful puzzle.

Christopher J. Fitzgerald
Manager of Facility Operations
Mr. Fitzgerald joined the North Shore Center for the Performing Arts in Skokie in June 2018. Chris spent some time in the mid ’80s at DePaul University until the allure of working full time in the theatre industry took over. He has worked at many different venues, from Victory Gardens to the Goodman Theatre, and spent most of the ’90s at the Royal George Theatre as Technical Director/Production Manager/Facilities Manager. Chris knows the North Shore Center very well as he was the Production Manager for resident company Northlight Theatre from 2002 to 2016. From 2016 to 2018, Chris was the Rigging and Draperies Project Manager for Grand Stage Lighting. He spends much of his free time with his wife and two daughters.

Craig Fredrick
Box Office Manager
Mr. Fredrick joined the North Shore Center for the Performing Arts in Skokie in August 2018. Craig earned his Bachelor of Science in Communication Studies from Northwestern University and his MBA from DePaul University. Originally from Detroit, Craig began his ticketing career with Nederlander Concerts at Pine Knob Music Theatre. Other stops along the way included box office duties at Joe Louis Arena and for the NHL’s Detroit Red Wings hockey team, Detroit’s Fox Theatre, Hot Tix Operations Manager at the League of Chicago Theatres, Box Office Manager at the Chicago International Film Festival, and at Ticketmaster/Live Nation for 20+ years where he served as Regional Director of Event Programming in Chicago and then as a Senior Product Manager in Los Angeles. In his spare time Craig enjoys playing guitar (loud), biking along the lake shore, and spending time with his two daughters.

Quincy F. Greaves
Concessions Manager/Operations Assistant
Mr. Greaves has worked on and off at the North Shore Center for the Performing Arts in Skokie since 2003 and became the Concessions Manager in 2021. Quincy started out working with Sodexo Marriott at Northwestern University Ryan Field from 1997 to 2001, where he was the head supervisor for Concessions. He then went on to be the restaurant manager for the rooftop catering services with Tailgators from 1998 to 2015. When Tailgators was bought out by Wrigleyville, Quincy became Property Manager for Wrigley Rooftops from 2010 to 2018. In 2013, Quincy returned to working regularly at the North Shore Center. He enjoys listening and playing reggae music as well as cooking island foods.

Merrill Miller
Manager of Concerts/Marketing Assistant
Mr. Miller joined the North Shore Center for the performing Arts in Skokie in June 2021. Almost by accident, he joined his Alma Mater Coe College’s Student Activities Committee after being recruited to run sound during a freshman orientation jam session. Over his collegiate career, he rose through the ranks from PUB LIVE Chair to Technical Director working with artists such as Jackie Tohn, Jon Goode, Home Free, Gloriana, Pete Lee, Ari Herstand, among many others. After college, he moved to Nashville, TN to further pursue writing and performing music, however once again found himself behind the scenes at various bars and venues around Middle Tennessee including Tin Roof Broadway, Adventure Science Center, Henry Horton State Park, Analog at the Hutton Hotel, and City Winery to name a few. He even had a unique opportunity to be a SFX production assistant at the 2019 ACC Championship Game in Charlotte, NC. During the Covid-19 pandemic, he switched focus from live events to virtual simracing events with the iRacing based league: J2iCS. However, he is incredibly happy and lucky to be back in live entertainment. In his spare time, he enjoys simracing in VR, collecting model cars, playing guitar and bass, and rediscovering the Chicago area by pretending he didn’t grow up 5 minutes from NSC. He hopes to travel to Europe someday.

Jake Reich
Technical Director
Mr. Reich has been part of the North Shore Center for Performing Arts in Skokie technical staff since 2001 and became the Technical Director in July 2021. Much like the legendary Athena, Jake sprung fully-formed from the forehead of Dionysus, the Greek god of theater. When not in Skokie he lends his considerable talent around the country and even the world to countless Dance, Theatrical, and Corporate events. Voted “Best Jake” 3 years running by “Jake Aficionado” Magazine.

Steph Shryock
Business Manager
Steph Shryock joined the North Shore Center for the Performing Arts in Skokie as the Business Manager in September 2022. They previously managed the Northern California Territory of iPermit. Steph has an extensive background in accounting and bookkeeping, which will help them in this role, to utilize all their experience in handling the day-to-day finances of The Center. During Covid, they moved back to Chicago to be closer to their son and grandson. And in their spare time, Steph enjoys reexploring Chicago and spending time with their family.

Anna Zbilut
Assistant Box Office Manager
Ms. Zbilut ended her fifteen year hiatus from the North Shore Center Box Office in 2016, after having previously been the supervisor during her college years. A 2000 graduate of DePaul University, Anna joined the corporate world, using skills learned during her life-long love of show production to manage events while living in South Carolina. Missing live theatre, she was thrilled to return to the North Shore Center and is still enjoying her work. In her spare time, Anna works as a writer and tour guide for Weird Chicago Tours, dishing on the spooky and strange history of the city.

Tracy Fernandez
Fernandez Design
Tracy Fernandez has been working with the North Shore Center for the Performing Arts in Skokie since 2006. This award-winning graphic designer has spent more than 20 years gaining extensive graphic design experience, conceiving ideas as well as producing design for printed communications and the web. Tracy founded Fernández Design with a primary focus on educational publishing, the arts, and non-profit organizations.