North Shore Center for the Performing Arts in Skokie
9501 Skokie Boulevard
Skokie, IL 60077
Administrative Office: 847-679-9501
Box Office: 847-673-6300
General Inquiries: customerservice@northshorecenter(dot)org

Facility Contacts

Michael PaukenGeneral Managermpauken@northshorecenter(dot)org
Carolyn AdamsOffice Managercadams@northshorecenter(dot)org
Joseph AlaimoMarketing & Communications Managerjalaimo@northshorecenter(dot)org
Christopher J. Fitzgerald
Manager of Facility Operationscfitzgerald@northshorecenter(dot)org
Craig FredrickBox Office Managercfredrick@northshorecenter(dot)org
Quincy F. GreavesConcessions Manager/Operations Assistantqgreaves@northshorecenter(dot)org
Merrill MillerEvents Coordinatormmiller@northshorecenter(dot)org
Jake ReichTechnical Directorjreich@northshorecenter(dot)org
Tiffany TuckManager of Special Eventsttuck@northshorecenter(dot)org
David VishDirector of Marketing & Salesdvish@northshorecenter(dot)org
Anna ZbilutAssistant Box Office Managerazbilut@northshorecenter(dot)org
Tracy FernandezFernandez DesignFernandezDesign.net

Michael Pauken
General Manager
Mr. Pauken joined the North Shore Center for the Performing Arts in Skokie as general manager in 2002. Prior to joining the North Shore Center, Michael managed numerous theatrical productions including the long-running Forever Plaid in Chicago, Milwaukee and Seattle. Other Chicago credits include Catch! with the Flying Karamazov Brothers, Joseph and the Amazing Technicolor DreamcoatFully Committed, and ART all at the Royal George Theatre, The Vagina Monologues starring Eve Ensler at the Apollo Theater, and the award-winning The Bomb-itty of Errors at both Chicago Shakespeare Theatre on Navy Pier and at the Royal George Theatre. Michael also produced the Chicago premiere of the musical Whoop-Dee-Doo! and booked and managed the popular Sing-a-Long Sound of Music in Chicago and throughout the Midwest. Michael spent five years with the League of Chicago Theatres in various capacities including interim executive director, director of marketing and manager of the popular Hot Tix half-price ticket program. He has also worked for Hubbard Street Dance Chicago and The Broward Center for the Performing Arts in Ft Lauderdale, Florida. A native of Columbus, Ohio, Michael managed theatres and produced shows there as well as held jobs at the Columbus Arts Council and the Columbus Chamber of Commerce. Michael has served on the board of Chicago’s North Shore Convention and Visitor’s Bureau since 2002 and was chair of that organization from 2004 to 2006 and again in 2016-2017. He is a past member of the board of directors for the Skokie Chamber of Commerce and a member of the Skokie Valley Kiwanis.

Carolyn Adams
Office Manager
Ms. Adams has been with the North Shore Center for the Performing Arts in Skokie since August 1997. Carolyn assists the general manager in the day-to-day operations of the building as well as working with the various entities residing in the building. Previously she was employed by Bank One, Illinois, NA. She earned her Bachelors of Science in Economics/Business Administration from Illinois College in 1994. She enjoys spending time with her daughter.

Joseph Alaimo
Marketing & Communications Manager
Mr. Alaimo joined the North Shore Center for the Performing Arts in Skokie in August 2002 and has held several positions within his employment at the Center. Joe earned his Bachelor of Arts in English and Theatre from Northeastern Illinois University in 2001 and then served as Literary/Marketing intern for the 2001-2002 season at the Milwaukee Repertory Theater before joining the Center. Since Mr. Alaimo’s appointment to full-time employment in August 2003, his position has taken on a variety of new duties including the coordination of event details, internal and external communications, and coordinating the concessions operation of the facility. As the Marketing & Communications Manager, Joe is responsible for maintaining the overall image of the facility via website, marquee and other advertising outlets. When not at the North Shore Center, Joe enjoys spending time with friends & family, checking out the incredible talent in the Chicago theatre community, and eating his way through every neighborhood in the city.

Christopher J. Fitzgerald
Manager of Facility Operations
Mr. Fitzgerald joined the North Shore Center for the Performing Arts in Skokie in June 2018. Chris spent some time in the mid ’80s at DePaul University until the allure of working full time in the theatre industry took over. He has worked at many different venues, from Victory Gardens to the Goodman Theatre, and spent most of the ’90s at the Royal George Theatre as Technical Director/Production Manager/Facilities Manager. Chris knows the North Shore Center very well as he was the Production Manager for resident company Northlight Theatre from 2002 to 2016. From 2016 to 2018, Chris was the Rigging and Draperies Project Manager for Grand Stage Lighting. He spends much of his free time with his wife and two daughters.

Craig Fredrick
Box Office Manager
Mr. Fredrick joined the North Shore Center for the Performing Arts in Skokie in August 2018. Craig earned his Bachelor of Science in Communication Studies from Northwestern University and his MBA from DePaul University. Originally from Detroit, Craig began his ticketing career with Nederlander Concerts at Pine Knob Music Theatre (now DTE Energy Center). Other stops along the way included box office duties at Joe Louis Arena and season ticketing for the Detroit Red Wings hockey team, box office at Detroit’s Fox Theatre, Hot Tix Operations Manager at the League of Chicago Theatres, Box Office Manager at the Chicago International Film Festival, and at Ticketmaster/Live Nation where he served as Regional Director of Event Programming in Chicago and then as a Senior Product Manager in Los Angeles. In his spare time Craig enjoys playing guitar (loud), biking along the lake shore, and spending time with his two teenage daughters.

Quincy F. Greaves
Concessions Manager/Operations Assistant
Mr. Greaves has worked on and off at the North Shore Center for the Performing Arts in Skokie since 2003 and became the Concessions Manager in 2021. Quincy started out working with Sodexo Marriott at Northwestern University Ryan Field from 1997 to 2001, where he was the head supervisor for Concessions. He then went on to be the restaurant manager for the rooftop catering services with Tailgators from 1998 to 2015. When Tailgators was bought out by Wrigleyville, Quincy became Property Manager for Wrigley Rooftops from 2010 to 2018. In 2013, Quincy returned to working regularly at the North Shore Center. He enjoys listening and playing reggae music as well as cooking island foods.

Merrill Miller
Events Coordinator
Mr. Miller joined the North Shore Center for the performing Arts in Skokie in June 2021. Almost by accident, he joined his Alma Mater Coe College’s Student Activities Committee after being recruited to run sound during a freshman orientation jam session. Over his collegiate career, he rose through the ranks from PUB LIVE Chair to Technical Director working with artists such as Jackie Tohn, Jon Goode, Home Free, Gloriana, Pete Lee, Ari Herstand, among many others. After college, he moved to Nashville, TN to further pursue writing and performing music, however once again found himself behind the scenes at various bars and venues around Middle Tennessee including Tin Roof Broadway, Adventure Science Center, Henry Horton State Park, Analog at the Hutton Hotel, and City Winery to name a few. He even had a unique opportunity to be a SFX production assistant at the 2019 ACC Championship Game in Charlotte, NC. During the Covid-19 pandemic, he switched focus from live events to virtual simracing events with the iRacing based league: J2iCS. However, he is incredibly happy and lucky to be back in live entertainment. In his spare time, he enjoys simracing in VR, collecting model cars, playing guitar and bass, and rediscovering the Chicago area by pretending he didn’t grow up 5 minutes from NSC. He hopes to travel to Europe someday.

Jake Reich
Technical Director
Mr. Reich has been part of the North Shore Center for Performing Arts in Skokie technical staff since 2001 and became the Technical Director in July 2021. Much like the legendary Athena, Jake sprung fully-formed from the forehead of Dionysus, the Greek god of theater. When not in Skokie he lends his considerable talent around the country and even the world to countless Dance, Theatrical, and Corporate events. Voted “Best Jake” 3 years running by “Jake Aficionado” Magazine.

Tiffany Tuck
Manager of Special Events
Tiffany earned her MS in Leadership for Creative Enterprises from Northwestern University in August 2019. She also holds an MA in Literature from Northwestern. Originally from Atlanta, she earned her BS in English Education at the University of Georgia with a minor in Drama, then went on to become a high school Drama and English teacher, and a director, stage manager, and actor in local productions. Since moving to Chicago in 2006, she has worked in various administrative positions in arts and nonprofit organizations, has stage managed performances in Chicago, and teaches various writing and literature courses around town and online. When not working, Tiffany enjoys cuddling with her dogs, reading, writing, and sewing.

David Vish
Director of Marketing & Sales
Mr. Vish has been with the North Shore Center for the Performing Arts in Skokie since September of 2010. David has previously marketed and promoted the performing arts at Illinois State University’s Braden Auditorium and Chicago’s National Historic Landmark Auditorium Theatre, where he oversaw the public relations aspects and documented the Auditorium’s $14 million restoration and modernization project. Directly prior to his position at the North Shore Center, David worked as Marketing Director for Jam Production’s Theatricals division where he managed universal sales, strategic marketing and press efforts for live touring entertainment and Broadway productions in various US markets. David studied Music and Political Science for his undergraduate work and received a Master’s Degree in Music from Illinois State University.

Anna Zbilut
Assistant Box Office Manager
Ms. Zbilut ended her fifteen year hiatus from the North Shore Center Box Office in 2016, after having previously been the supervisor during her college years. A 2000 graduate of DePaul University, Anna joined the corporate world, using skills learned during her life-long love of show production to manage events while living in South Carolina. Missing live theatre, she was thrilled to return to the North Shore Center and is still enjoying her work. In her spare time, Anna works as a writer and tour guide for Weird Chicago Tours, dishing on the spooky and strange history of the city.

Tracy Fernandez
Fernandez Design
Tracy Fernandez has been working with the North Shore Center for the Performing Arts in Skokie since 2006. This award-winning graphic designer has spent more than 20 years gaining extensive graphic design experience, conceiving ideas as well as producing design for printed communications and the web. Tracy founded Fernández Design with a primary focus on educational publishing, the arts, and non-profit organizations.